Refund policy

The Pastel Nest – Refund & Return Policy
Thank you for shopping at The Pastel Nest. We take pride in curating timeless, premium products for mothers and babies. Because our items are carefully sourced and handled, we maintain strict quality standards and clear guidelines regarding returns and refunds.
1. Return Window & Eligibility
  • Our policy lasts 14 days from the date your package is marked as delivered by the carrier tracker. If 14 days have gone by since delivery, we unfortunately cannot offer you a refund or exchange.
  • To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be in its original packaging.
  • Due to strict hygiene and safety standards for infants, we absolutely cannot accept returns on items that have been opened, tried on, or used (such as swaddles, pacifier accessories, or teething toys) unless they arrive defective.
2. Damaged, Defective, or Incorrect Items
We inspect our products thoroughly, but if your item arrives damaged or broken during transit, we will make it right immediately.
  • Please email us at cyndybanks25@yahoo.com within 48 hours of delivery.
  • You must include your order number, a clear description of the issue, and photographic or video proof of the damaged product and packaging.
  • Once verified, we will issue a brand-new replacement or a full refund at absolutely no extra cost to you.
3. Lost Packages & Shipping Delays
  • Our standard free tracked shipping typically takes 7 to 15 business days. We do not issue refunds for items currently in transit or experiencing minor carrier delays.
  • If your tracking information has not updated for more than 30 business days, please contact us. We will file a tracer with the carrier and instantly issue a replacement shipment or full refund.
4. Return Shipping & Fees
  • Please do not send your purchase back to the manufacturer or the address listed on your shipping label without contacting us first. Unauthorized returns cannot be processed.
  • Customers are responsible for paying their own return shipping costs for standard returns (e.g., buyer's remorse or changing your mind). Shipping costs are non-refundable.
5. Refund Processing
  • Once your authorized return is received and inspected, we will send you an email to notify you that we have received your item and confirm the approval or rejection of your refund.
  • If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5–7 business days.